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[Netease smart news November 23 news] From the grant of market power to reduce human life, technology has been promoting social progress. As new innovation continues to impress the world, chat bots that have always been hot topics may not quit this stage because the burden of pushing this trend may fall on the shoulders of chatbots.
You may ask, what is a chat robot? "The chatbot is a computer program driven by artificial intelligence and machine learning. By recognizing voice and data, it can perform a series of functions based on user instructions." Apple's Siri, Microsoft Cortana, and Google's digital assistant (Assistant) ) is one of the few outstanding representatives of chat robots, and has contributed to the popularity of chat robots. As Facebook became a new player in the field of chat bots, these simple helper models are playing hot with Facebook. The key to Facebook's "Bot Engine" is that it allows companies to develop their own chatbots for Facebook's mobile application "Messenger." This will provide companies with a unique way to interact with customers, allowing Facebook to win customer loyalty. This eliminates the need for communication between supervisors or representatives in real life and readers, thereby automating communication.
The use of machine learning and analysis
The basis of chatbots is to restore machine learning through analysis. In general, deep learning techniques are either based on a Retrieval Model using a predefined response or a Generative Model that generates a new response. Although the retrieval model is considered to be the ideal framework because the model does not make mistakes because of the large number of choices in the reflecting database, they cannot deal with new situations that do not produce reactions. On the other hand, generating models is based on newly generated queries and it is difficult to train them. They tend to try and make mistakes, although they are considered "smarter" and can use machine translation techniques to translate from input to output.
Business-based bots typically use a retrieval model as a starting point, and developers define a set of interaction rules as the basic criteria for processing inquiries. The robot will further develop in the direction of accumulating chats, using the machine learning component of the tool to scan information to cycle through communication patterns. This will then be incorporated into the programming framework, combining the precision of artificial intelligence with the familiarity of speech recognition to create a seamless, fully automated mix.
Business transformation
In this era of development, automation has always been a key revenue driver, as companies are increasingly inclined to the semantics of customer-oriented information, thereby relying on high-productivity links. Therefore, they make full use of chat bots to enhance their interaction. The CNN chat robot sends news stories to users in the form of clips. After receiving the user request, the CNN chat robot sends the full version to the user. Facebook’s mobile applications “Messenger†and “Whatsapp†send more than 60 billion messages a day, which is an alarming achievement because these are just applications designed to serve Facebook. Heavyweight giants such as Google, Microsoft and Facebook have greatly appreciated this technology. This open mode of cooperation has led to a significant drop in costs, and it has also found an ally in the development of mobile technology to increase its influence.
The impact of chat robots on business:
E-commerce chat robot. Chat bots are revolutionizing the conversation between the shopper and his search model. The chat bot evaluates the customer's shopping model to select similar shopping trends, while also saving user shopping interests in the system, and filtering some shopping recommendations to achieve a more intelligent and personalized shopping experience. Chat bots can help with discount codes, shipping information, and missing items. This creates a loyalty factor in operations that creates a unique experience.
Customer Service Chat Robot
Chatbots have the potential to replace existing traditional BPO or customer service center jobs or systems with their automated mechanisms. Based on these patterns, they will carefully study the interactions between humans and conduct further inquiries in the same way. They are set up as self-test solutions that automatically solve basic problems and are not subject to human intervention.
Working chatbot
When it comes to job automation, chat robots are in a dilemma because they make most of the work redundant. According to a recent study by Forrester Research, artificial intelligence will squeeze out 17% of the total American labor force in the coming years. However, the same report also pointed out that 10% of new jobs will appear in the artificial intelligence industry. In fact, every technological revolution has created many new jobs while also creating new jobs, just like the Industrial Revolution. History has shown that although automation has replaced the manpower of certain types of jobs such as manufacturing, it has not affected the overall level of unemployment. In other words, when technology has eliminated our role, we will use our talents in new ways and new work will follow.
The end result is that the overall level of the working class will increase in terms of skills and quality of work.
However, there will be a period of time when there are more jobs lost than newly created jobs. Industries such as accounting, law, health care, and business process outsourcing may be the most affected, and India’s cheap labor can continue for a longer period of time before being replaced by chatbots. These positive factors clearly show that the employment trend of increasing jobs through technology will be very popular. (From: YourStory Compilation: Netease See Compiled Robot Review: Xue Yaqin)
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